iPhone, iPad, Samsung, Nintendo Screen Repair Leatherhead, Bookham, Fetcham, Ashtead, Cobham, Esher, Dorking, Epsom and surrounding areas in Surrey

My services are generally very flexible and I am willing to try and pull out all the stops to help my customers out. In saying that, I need to apply certain conditions to the promises I make, really just to manage your expectation!

Same Day Service
My same day service is generally quite flexible but you cannot turn up at my door at say 8pm and expect your device to be repaired that same day/night!
But if you have pre-arranged a repair or you urgently need a repair and it is 8pm, I can usually accomodate you. So this condition is all about planning your repair. If you want your device repaired on the same day and that day is planned with me in advance, there is no problem.

30-day Warranty
My warranty is based on two main conditions:
- You device must be fully tested before it leaves my premises and that usually means letting me into the device if it is passcode locked,
- It is your responsibility to
  • notify me immediately you have a problem
  • return the device to me as soon as you can
in order to qualify for a free repair
Also, the warranty only covers bad workmanship (which I believe there is very little of!) and does not cover breakages, so if you drop your phone and crack your screen again, this is obviously not covered. Apple do not class screen breakages as warranty repairs, although you could get lucky!

Original Parts
Jock IT uses original or "OEM" parts wherever possible. What this means is that the parts used are or have original parts included in the part. An example is that my iPhone screens are original LCD's with refurbished glass. These are the closest to original parts that you will get. Most of my other parts are originals, such as Samsung or Sony.
People often ask if my parts are original Apple parts but I always remind them that Apple are not a hardware manufacturer - they don't actually make anything! All of their hardware, including replacement screens, are made by their sub-contractors who are more often than not located in China or Taiwan.

On-site Repairs
This condition only covers iPhones and some other phones. iPads are not covered for on-site repairs as these tablets require specialist heat treatment.
So iPhone 4 series, 5 series, 6 series and 7 series are all covered with the on-site repair promise. Some other phone are covered so please check prior to arranging the repair. An on-site repair carries a minimum additional fee of £5. Depending on distance, this fee can rise to a maximum of £15.
[£5: KT21, KT22, KT23, RH5 6]
[£10: KT9, KT11, KT14, KT17, KT18, KT19, KT24, RH3, RH4, RH5 5]
[£15: KT6, KT7, KT8, KT10, KT12, KT13, KT15, KT16, KT20, GU1, GU4, GU21, GU22, GU23, RH1, RH2]
(Other areas can be covered so please ask for details)
Please note: On-site repairs generally have to be arranged and the main hours for on-site repairs are from 10am till 5pm, Monday to Saturday. Repairs cannot be done outside of these hours. Emergency repairs are possible depending on my availability and carry a 50% surcharge. Example: if you want a Sunday on-site repair for an iPhone 6, the total cost would be the cost of the repair plus another 50% of that repair charge..

Jock IT Terms and Conditions
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